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Privacy, Policies and Terms
Privacy
Your privacy on the Internet is of the utmost importance to us. We promise never to share your personal information with any third parties without requesting your express permission.
Every reasonable effort is made to present current and accurate information within this web site. However, content contained herein is considered subject to change without prior notice.
Sale of Goods and Deposit/Payment Schedule:
Caribbean Trading Company shall transfer and deliver to Buyer the goods indicated on the invoice requested by the Buyer. Buyer will sign Terms of Agreement upon receipt of Invoice. When the Buyer accepts and signs the Terms of Agreement, the initial deposit amount requested on the invoice should be received.
A Deposit of 80% is requested upon receipt of invoice. The final balance should be received upon the delivery of the goods.
Buyer agrees to make payments by any of the following: Check, Money Order, or Credit Card. We accept Visa, MasterCard, or American Express. If a payment is submitted by Credit Card, your invoice will reflect a 3.5% surcharge over the total invoice. A credit card authorization form is provided upon request.
Returned checks will have a charge of $35.00.
Goods shall be delivered or transferred only upon receipt of instructions. Person designated to receive merchandise will confirm that the merchandise was received. Caribbean Trading Company is not responsible for merchandise that has been received and accepted. Caribbean Trading Company will not be responsible for loss or error occurred by recipient.
Guarantee/Cancellation Policy:
Caribbean Trading Company is pleased to offer a cancellation/rescheduling policy. Cancellations must be received forty-five (45) days prior to the date of the event. Cancellations due to War, Government regulations, disasters, strikes, or civil disorders making it illegal or impossible to provide the services, or hold the event will not be subject to cancellation penalties. Any other reason for cancellations not previously described, are subjected to a 30% cancellation fee. The charges will be as follows: for the transport of merchandise back to the warehouse, restocking, and the shipping and handling costs of returned merchandise, a fee that is 30% of the total invoice will be levied. Custom orders and items with custom logos cannot be returned.
These agreements above can only be canceled by Caribbean Trading Company or Buyer forty-five (45) days prior to delivery.
Delivery Charges:
Our gifts are available for Courier Delivery in the San Juan Metroplex and surrounding areas to one location, Monday- Saturday. Delivery Charge: $2.00 per basket, minimum of $50.00. Sunday deliveries carry a $50.00 surcharge. Large orders will have a delivery discount and will be agreed and confirmed upon prior to order confirmation.
Samples Policy:
We are happy to send samples to you. Our policy is that you pay the shipping, we provide the samples. If you would like to keep them, we would then bill you the quoted price. If not, we ask that they be returned within 21 days via US Priority Mail as UPS or FED EX require payment of an import tax for the value Customs declares. If this is acceptable to you, please furnish us with a preferred shipper and account number.
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