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FAQ

Frequently Asked Questions

Do you offer customized gift baskets?

What forms of payment are accepted? 

What if I’m not comfortable giving my credit card information over the internet?

Do I have to pay sales tax?

What is your guarantee?

What shipping options do I have?

Do you ship outside of the US?

Can you handle large corporate orders?

Do you offer corporate discounts?

Will you share my personal information with other companies?

Do you deliver on Weekends or Holidays?

Do you deliver and ship to other destinations?

Do you have local delivery and is there a charge?

How does delivery to hotels work?

Will the basket I order look the same as the picture?

Something in my gift basket doesn’t match what was in the picture?

               
Do you offer customized gift baskets?
Yes. Caribbean Trading Company specializes in made-to-order gift baskets to suit your gift giving needs. Contact Caribbean Trading Company now to start arranging your custom gift basket. For our corporate customers, we also have numerous ways to incorporate your company logo in a custom gift.
 

What forms of payment are accepted?
Caribbean Trading Company accepts PayPal, MasterCard, Visa, American Express, corporate checks, money orders and wire transfers.

  
What if I’m not comfortable giving my credit cards over the internet?
We are more than happy to take your credit card information via phone or fax if you would prefer.  Phone 787-888-2762, Fax 787-888-1664.


Do I have to pay sales tax?
There is a 7% sales tax for orders in Puerto Rico. Any orders shipping outside of Puerto Rico will not incur sales tax.


What is your guarantee?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your financial institution to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

What shipping options do I have?
Our Online Store offers USPS. We ship via UPS, FedEx and DHL with tracking capabilities also. For large and/or heavy gift orders, we also use shipping forwarders for a most economical option. Please contact us for further information.


Do you ship outside of the US?
International shipping is available. Please contact Caribbean Trading Company for further information regarding the shipment of gifts and gift baskets outside the US.


Can you handle large corporate orders?
Corporate and Group gifts and amenities are our specialty. We have worked with many large and small companies to help them with their corporate gift giving.  We offer a large warehouse and production facility, allowing us to handle orders of any size.


Do you offer corporate discounts?
We offer corporate and group discounts. Based on your quantity needed, we will get you the best possible price. Contact us and we’ll get the crew working on your request.
info@caribbeantrading.com


Will you share my personal information with other companies?
Protecting your privacy is important to us. We do not share your personal information with anyone outside the company.


Do you deliver on Weekends or Holidays?
Our gifts are available for Courier Delivery in the San Juan Metroplex and surrounding areas to one location, Monday- Saturday. Delivery Charge: $2.00 per basket, minimum of $50.00. Sunday deliveries carry a $50.00 surcharge.  Large orders will have a delivery discount and will be agreed and confirmed upon prior to order confirmation.
 

Do you deliver and ship to other destinations?

 Yes! All quotes are the price of the actual gift.    All other charges are done at actual.   We will be happy to quote for shipping/customs/duties up front but they are only an estimate and will be invoiced as a separate charge, not included in the sell price of the gift.  We are happy to use any provided shipping account.   

Do you have local delivery and is there a charge?
Yes, we provide local delivery. There is a delivery charge per order. Please call for a quote.
 

How does delivery to hotels work?

When delivering to your hotel, we ask for a location for delivery, a contact name and number. We will also ask for your Conference Service Manager’s name as we will coordinate directly with them as well. We request that someone with the group meet the delivery so that all quantities can be confirmed upon arrival. 

Will the basket I order look the same as the picture?
Our designs and inventory are constantly changing. We are always looking for new products and enhancements to create fresh new looks for our baskets. We will always use only the finest gifts, foods and containers. For the most part, your gift basket will be the same as pictured on our website and will most likely look better than the photos you see here!

However, due to availability of products and seasonal differences, we reserve the right to substitute products of equal or greater value when it becomes necessary. We will communicate with you ahead of time of any changes. We guarantee you and your recipient will be delighted with any of our gift baskets.
 

Something in my gift basket doesn’t match what was in the picture?
From time to time, we reserve the right to substitute gift basket items with available products similar in price and quality. This may be due to discontinued products or renewed stock items, but we will communicate with you prior to any changes.