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Shipping & Returns

What shipping options do I have?
Our Online Store offers USPS. We ship via UPS, FedEx and DHL with tracking capabilities also. For large and/or heavy gift orders, we also use shipping forwarders for a most economical option. Please contact us for further information.

Do you ship outside of the US?
International shipping is available. Please contact Caribbean Trading Company for further information regarding the shipment of gifts and gift baskets outside the US.

What is your guarantee?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your financial institution to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.